With nearly a decade in the real estate industry and after handling thousands upon thousands of transactions, we've just recently switched our ENTIRE maintenance department over to Property Meld! We are now able to talk to our vendors and residents in real time! YES!!! The live chats, instant push notifications and accountability for all parties is priceless.
After doing almost all of our work orders in our enterprise software and through email and phone calls for the last 10 years, we identified a communication issue between tenant, vendor and property manager... It solves problems we didn't even know we were having and after just a few months, our tenants and property managers have provided 5-star feedback... Overall, this product gets an A+ from me.
We feel that the product is great and has helped improve our response to our tenants repair requests. They have been able to integrate it with AppFolio as well which makes it all the more easy to use. Their customer service is top notch!! No matter when I call or email I get a response almost before I can send my question. Any suggestions we have made they have taken seriously. I have no qualms recommending them and their product!
We recognize accounting systems are meant to be excellent at accounting, which they certainly are. Those systems fail to deliver software automation beyond receiving the request and dispatching. Property Meld will work to schedule, remind, verify completion, and follow-up with your resident all automatically. We do this while providing the absolute best-in-class communication system!
Absolutely! Resident's love the true self-service that Property Meld offers them. Most residents, currently, are only able to submit maintenance requests and that's it. Now imagine being able to submit requests, communicate with your manager/maintenance, schedule your repair times, being notified immediately after the repair, and more! There is a reason our system-wide average is a 4.3/5!
Vendors have the same issues that property managers do - getting a hold of the resident is incredibly difficult and time-consuming. They don't have time to play 'phone tag' with the resident all day; they have a business to run. We solve many of their issues including scheduling and communication. Change can be scary, but when vendors in Property Meld process a couple of repair requests, they become champions of our process.
We are huge believers in integration which is why we connect our services to as many accounting systems that will open up to us! Some systems don't have open integrations so we've built phenomenal tools to ensure a seamless operation.
You'll be relieved to know that we don't require an app download. Requiring someone to download an app that residents will use 2 to 3 times a year becomes a barrier to using the system. Our system is entirely web-based and incredibly mobile friendly. Property managers, vendors, and residents can use it on whatever device they wish. As a matter of fact, over 90% of repair requests are submitted from a mobile device!
The pricing listed above is based on a monthly subscription. That's right; we have to re-earn your business every month. Talk about motivation to deliver top-notch service! If interested, you can look to pay the annual upfront for a 15% reduction in total software costs.