How Do Property Managers Spend Their Time

How Do Property Managers Spend Their Time

The lifestyle of a property manager sounds pretty nice, right? Come and go as you please, generally work close to home, get to know your neighbors on a first name basis…what could possibly be wrong with that?

The other side of that golden coin looks like lots of hours, lots of phone calls, and endless amounts of time and effort trying to coordinate different activities and requests surrounding the property and people who interact there. Vendors, tenants, owners…with the property manager in the middle of everything.

The number one issue that property managers deal with is carrying their jobs with them quite literally everywhere they go. As property managers negotiate actions that happen on the property, it puts them in the middle of almost every single interaction. That is a lot of phone calls, texts, emails, and even face to face time.

So what is a property manager to do? How does one increase efficiency in order to scale your business as well as increase some semblance of personal time?

Automate.

Technology is there, and most people carry the solution right in their very own pockets.

Let’s look at an example of the problem: the heat stops working. The tenant calls the property manager and leaves a message but doesn’t specify the problem. The property manager is dealing with another issue and misses the call, but gets the message a couple of hours later. The property manager calls the tenant back, but gets no answer. The tenant finally calls and gets a hold of the PM that night. The PM calls the vendor but is unable to schedule the repair until the next morning. The PM confirms that time with the tenant, but the tenant prefers afternoon when they can be present and contain their dog. Several phone calls later, the repair is scheduled. When the repair time has passed, the PM calls the vendor to be sure the issue could be solved. Then the PM calls the tenant to be sure all is satisfactory.

In this particular case, there was a 48-hour turn around (and that’s if all goes relatively well).

Do you see how the property manager was in the middle of juggling everything, at all hours?

Maintenance automation can take out the juggle of phone calls (or drop in’s) and provide a seamlessly executed and documented repair solution, with 77% of repairs being scheduled without one single phone call, most within 4 minutes.

Sounds great, right? It really does, but don’t take our word for it. Click the button below to see what our customers are saying.

What our customers say

Maintenance automation can take out the juggle of phone calls (or drop in’s) and provide a seamlessly executed and documented repair solution, with 77% of repairs being scheduled without one single phone call, most within 4 minutes.