Looking back, we didn’t have an appreciation for how much of our maintenance process was dictated by our operating software and various workarounds. All software has strengths and weaknesses, enhancements and limitations. Those limitations give birth to various work around processes and habits that, over time, employees no longer notice or see as work arounds. They become unconscious habits. Changing to Property Meld brought these to the forefront for us.
I would definitely recommend Property Meld to any company, regardless of its size. If I were to start the company over from scratch as a single operator, Property Meld would be one of the first platforms I would use right at the very beginning to keep me organized. It would have allowed me to operate by myself a lot longer before having to spend money on staffing.
With nearly a decade in the real estate industry and after handling thousands upon thousands of transactions, we’ve just switched our entire maintenance department over to Property Meld. We are now able to talk to our vendors and residents in real time. The live chats, instant push notifications, and accountability for all parties is priceless!
Property Meld was the solution to all of our tenant requests, ticket times, vendor scheduling, job tracking and much more. My team is providing a better maintenance experience for all our clients. Property Meld was the best service I added to my business in 2017.
We no longer have customers complaining about missed appointments or incomplete work which were our biggest complaints prior to implementing PM. Our retention rate increased by 4% in 2017 saving us work and our client’s money.
“My staff is happier. The phone rings less. The vendors are more streamlined in our communication process. There is more transparency between the vendor, the tenant and us which has increased tenant satisfaction.”